Payment and Billing
Prompt payment of tuition is helpful because it lets us focus on your childs educational environment, not on collecting fees. All fees are due and payable in advance on Monday of each week. (In the case of divorce or separation, the parent or guardian with custody of the child is responsible for payment.)
Payment in full is required for your childs scheduled days. You do not pay if your child has the chicken pox, measles, or mumps (one week is allowed), if your child is in the hospital, or if there has been a death in the family.
Parents who become more than two weeks delinquent on payment may be asked to remove their children until payment is made in full. During that time, the childs position in our center cannot be guaranteed for re-enrollment.
Vacation Time
You receive vacation time after your child has been enrolled in the center for one year. You receive the total amount of days your child is enrolled a week times two.
For example, if your child is enrolled two days a week, you receive four vacation days per year. If your child is enrolled five days a week, you receive 10 vacation days per year. Vacation days may be taken as sick days, personal days, vacation days, etc.
Holidays
We observe the following holidays. If a holiday falls on your childs scheduled day(s), full payment is required. If a holiday falls on a Saturday or Sunday, we reserve the right to celebrate it on a Monday or Friday.
- New Years Eve Day
- New Years Day
- Good Friday
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve Day
- Christmas Day
On-time pick-up
We realize that emergencies happen; however, it is important to pick up children on time. Late pick-ups take personal time away from our teachers, who have appointments and families to be with.
Parents who arrive after closing time are charged a late fee of $5.00 per child for every 15-minute increment. If parents are more than one hour late, and we are unable to contact anyone listed on the enrollment form, we are required to call the proper authorities.
Breakfast, lunch, and snacks
We provide a nutritious breakfast/snack, a hot lunch, and an afternoon snack. Breakfast is served between 8-8:30 in the morning. If you want your child to receive breakfast, please make sure he or she is here before 8:45. (Breakfast is not provided for latch-key children, unless they are part of our full-day program.) Lunch is served between 11-11:30, and an afternoon snack is served between 3-3:30.
We plan our menus in accordance with state health requirements for school-age and preschool children. All meals and snacks are served family style. Our teachers are encouraged to eat with your child, serving as role models. Manners and etiquette are part of our daily routine.
We plan our menus in accordance with state health requirements for school-age and preschool children. All meals and snacks are served family style. Our teachers are encouraged to eat with your child, serving as role models. Manners and etiquette are part of our daily routine.
At most of our centers, we ask you to provide formula and baby food for infants and toddlers. When you are ready for your child to be introduced to soft foods, please let us know so we can work with you and your child to make this happen.
Illnesses and medications
Illness is a part of growing up. However, in order to protect the health of all children at our center, please keep your sick children at home. (The enclosed insert contains guidelines to help you make the right decision.) If your child becomes ill while at our center, the director will contact you to make arrangements to have him or her picked up.
We can administer over-the-counter and prescription medication with your written instructions. Over-the-counter medication must be labeled with your childs name, date, and directions for administering the medicine. We are unable to exceed the recommended dosage for your childs age. We can administer prescription medication if the medicine is a current prescription from your doctor. It must be labeled with your childs name, directions for administering the medicine, prescription date, physicians name, and prescription number.
Please give your child the morning and evening doses of medication at home. Well be happy to give the afternoon dose. If the prescription requires more doses during the day, we can accommodate that as well.
We can also give nebulizer treatments. For our staff to give these treatments efficiently, we prefer mid-morning or mid-afternoon time slots, which give us more opportunity to administer the treatment uninterrupted. If this request causes any difficulties regarding your childs needs, please speak to the director.
If youd like us to use topical productssuch as diaper ointment, teething gel, or sunscreenplease provide them along with written approval and instructions.
Birthdays and other fun times
We hold holiday parties throughout the year in each classroom. Youre welcome to participate, and well notify you in advance when these events occur. Youre also welcome to bring snacks and party favors for holiday or birthday celebrations.
However, to comply with local licensing agencies, we can only accept commercially prepared foods (unopened and packaged by a bakery or manufacturer).
Days on-the-go
Sometimes, were on the go to various outings or field trips. Children are transported in our childcare van or by a private bus company. So that your child age three years or younger can attend these events, please supply a car seat for the childcare van. We provide adequate notice before field trips and require your written permission so that your child may participate.
Insurance protection
We carry a primary accident plan in the event your child is injured during school activities. We also carry general liability and commercial auto insurance.
Weather emergencies
Our center very seldom close; however, if we must because of severe weather or some other emergency, we follow Richardson school district for closing. You will be charged for the first two snow/ice days of the season.
If your child uses our van transportation, please note that vans operate at our discretion. If a winter storm occurs during the day, please contact the center for van information. If the weather is severe during morning hours, vans wont operate until we feel it is safe for travel. This may result in your child being tardy to school.
Responsible Parties
If you should have concerns, request, suggestions, etc. about the Child Care Program we ask that you contact your Director who is immediately responsible for the daily conduct of the program. If you do not feel that your concerns are being addressed please contact our Executive Director. [Executive Directors]
If you still do not feel your concerns are being addressed you may contact those persons that are legally responsible for the program. [Owners]
